Support for Ody.

Find answers about importing, AI editing, subscriptions, exports, and your account.

Getting started

  1. 01

    Sign in

    Follow onboarding and sign in with Apple or Google. Use the same account on future installs.

  2. 02

    Choose a video

    Tap the plus button on Home and select a talking video from Photos, or start with Ody’s example.

  3. 03

    Allow AI processing

    Review the disclosure. Cloud processing is required for transcription and AI-assisted editing.

  4. 04

    Start editing

    Open the prepared first cut in Edit or Chat. Tap an existing project on Home to continue.

Common questions

Practical fixes for the most common Ody issues.

I can’t sign in+

Check your connection, confirm you are using the same Apple or Google account as before, and retry. If the sign-in sheet closes or loops, fully close Ody and reopen it. Never send us a password or authentication code.

A video won’t import+

Confirm the video is included in your Photos permission, fully downloaded from iCloud, and playable in Photos. Make sure the iPhone has free storage, then try a shorter talking video or Ody’s example.

AI processing is taking too long+

Keep your internet connection active and allow processing to continue. Long audio or network congestion can take longer. Return to Ody for the current status instead of repeatedly starting the same edit.

AI processing failed+

Return to Ody and use the retry action. Check your connection and try again with clear spoken audio. If AI processing is disabled, enable it in Home → profile avatar → App Settings → Data Controls.

Ody can’t see my Photos+

Open iOS Settings → Apps → Ody → Photos. Allow access or add the video to the selected-photos list.

Microphone or Speech Recognition is unavailable+

Open iOS Settings → Privacy & Security, then check Microphone and Speech Recognition for Ody. These permissions are used only when you start a recording or voice-message feature.

My subscription doesn’t appear+

Confirm the iPhone uses the Apple Account that purchased the subscription. Open Home → profile avatar → Manage Subscription, then refresh or use Restore Purchases on the membership screen.

How do I restore purchases?+

Open Ody’s membership screen and tap Restore Purchases. Use the same Apple Account that made the purchase. Restoring does not create a new charge.

An export didn’t save to Photos+

Confirm Photos access is enabled and the iPhone has free storage. Keep Ody open until the export finishes. A successful export shows a saved preview and the Apple share sheet.

Ody says there is a network problem+

Switch between Wi-Fi and cellular data, temporarily disable a VPN or restrictive network if appropriate, and retry. Transcription and AI editing require an internet connection.

How do I report a problem?+

Open Home → profile avatar → App Settings → Report a bug, or email support@odysser.com. Include your Ody version, iOS version, iPhone model, and the steps that caused the problem. Do not send private media, passwords, or authentication codes.

Subscriptions

View or change your membership at Home → profile avatar → Manage Subscription. Restore eligible purchases from the membership screen.

Cancel through Apple subscriptions. Deleting Ody or your account does not cancel a subscription.

Delete your account

In Ody, go to Home → profile avatar → Delete Account and follow the confirmation steps.

Exports saved to Photos remain under your control. If you cannot access Ody, email support@odysser.com.